Mom’s ashes misplaced in Southwest baggage fiasco

DENVER (KDVR) – Brenda, Ashley Goodman’s mother, has at all times needed to go to Japan. She died of sepsis in Might this yr, and Goodman thought bringing her mom’s ashes to the island nation over Christmas could be a becoming last resting place.

The issue is that Goodman’s journey plans hit turbulence, like 1000’s throughout the nation. Now her mom’s stays are tucked away in a management bag, someplace within the nation.

“There’s an actual risk I am not going to get her again,” Goodman mentioned. “After which, after checking with baggage, they do not know the place our baggage are.”

Goodman believes her baggage are in Sacramento, her and her boyfriend’s final vacation spot. A Southwest agent confirmed that that they had one bag on the Sacramento airport, nevertheless it contained their snowboard.

“I really feel helpless. Like a failure,” Goodman mentioned. “I would like her to have some closure, I need to do it proper. I do not need her sitting in a warehouse someplace or simply sitting on the market hanging round all of the chaos.”

A Southwest spokesperson mentioned they prolong their deepest apologies to Ashley. The airline has arrange a web page on its web site for rebook flights and request refunds. Southwest has one other web page to file baggage reviews and replace supply preferences.

The Transportation Security Administration has a proper steerage when touring with cremated staysand recommends touring with these stays in a carry-on bag to “assist shield the contents from the dangers related to checked baggage,” together with fast tough motion whereas shifting alongside conveyor belts to the airplane.

In a letter from Transportation Secretary Pete Buttigieg to Southwest CEO Robert Jordan, Buttigieg outlined necessities to reunite prospects with their baggage.

Southwest communicated to the Division that each one packages are scanned and that there can be better transparency for purchasers about the place their baggage are at the moment positioned, the place they need to ship them, and when they’ll obtain them. We anticipate that you’ll make each effort, together with alternate delivery strategies, to return packages to prospects as rapidly as potential. Additionally, in line with the DOT regulation, Southwest is required to reimburse passengers as much as $3,800 for provable direct or consequential damages ensuing from the disappearance of, injury to, or delay within the supply of a passenger’s baggage.

Pete Buttigieg


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